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F.A.Q

Q: Is it a secure website?
Ans.: Yes, this is a 100% secure website. You can see our site is encrypted by a 1024 bit SSL global server certificate. All your information processed on our website is encrypted during transition.

Q: Are all your items in stock?
Ans.: Yes, all of the items showed in our online store are in stock, occasionally the stock levels might reduce due to demand. If for any reason an item is still displayed and you pay then we will contact you as quickly as possible and refund you. We are so sorry for the inconvenience.

Q: How long does shipping take?
Ans.: Shipping usually takes 5-10 business days or less to USA, Canada, Australia and most west European countries.

Q: How much does shipping cost?
Ans.: We offer free shipping to every order.

Q: What sizes are the items on the site?
Ans.: All sizes shown on our site are USA sizes. You can use the Size Conversion chart to figure the proper size if you are not familiar with USA sizes. 

Q: Are all the products on your site brand-new?
Ans.: Yes, all products on our site is 100% brand new. 

Q: What payment method do you accept?
Ans.: We accept VISA Credit card and west union. Payments are processed *securely* through our trusted and verified merchant account .You can see at all times at our site that our website is secured and encrypted. Your order will be processed safely and securely.
Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company. So please make sure that shipping address is the same with your billing address, if not, please contact us. 

Q: Why does my payment fail?
Ans.: First, please make sure you have entered your credit card information and billing information accurately. If it still fails, please check the balance on your account or if it's expired. If failure still happens, please contact your bank to find out the reason and have it fixed, then come back to us and refinish the payment process. Sometimes, banks may temporally suspend your credit card.

Q: Do you provide a tracking # and where can i find it?
Ans.: Yes, all orders shipped are provided with a valid tracking #. Considering customer privacy, we have turned off our online order tracking system. You will be informed by email with order status and tracking #, with a link to track. Simple do it as that is instructed in the email.

Q: Do you deliver to APOs/FPOs, and other military addresses?
Ans.: YES! Once you select United States of America for your country (as all military addresses are charged domestic USA rates,) you will see APOs, FPOs, and other military addresses at the BOTTOM of the State-drop-down menu. 

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